Coffee Shop Innovation Expo logo

25 & 26 SEPT

ExCeL LONDON

Theatre Hall 13

    • Tuesday

      speaker

      11.00 - 11.30

      Luke Knight

      Driving repeat bookings, loyalty and revenue with Intelligent Personalisation

      People eat out now more than ever, however competition is huge, so how to you ensure your establishment is the one of choice? In our presentation you will learn the top personalisation strategies to drive repeat bookings and take away key tactics to help improve your email and web experience. Not only that we deconstruct a few of our favourite campaigns from restaurants in the last 12 month's

      speaker

      11.45 - 12.15

      Yuval Tori

      The Key to Restaurant Delivery Excellence

      The restaurant industry is currently going through unprecedented change with delivery as one of the fastest-moving trends in its history. This presentation will discuss what restaurant chains can do to ensure their delivery operations are a resounding success, the key challenges they will face when it comes to scaling up and making the economics work, and how technology can help streamline the entire process.

      speaker

      12.30 - 13.00

      Janne Asikainen

      Takeaway packaging design and innovation beyond disposable cups and plates.

      In the future of smart kitchens, digitalised ordering and automated deliveries the current takeaway packaging solutions are simply not efficient and sustainable enough for the foodservice nor the consumers. A change is needed from packaging material vs. material discussion into considering packaging truly as a tangible part of the foodservice and eating experiences. Packaging design and innovations play a key role bringing the virtual and physical experiences together.

      speaker

      13.15 - 13.45

      Polina Montano

      Social technology in Recruitment

      Today attracting best talent becomes a real challenge, and it is not only about the shortage of the candidates, but also about how to approach them and fall in their good graces. Social media is changing the expectations of both sides of the equation. TRANSPARENCY and its growing importance stands as one of the main trends in hiring today. Both parties ( of recruitment process) want to more about each other.

      speaker

      14.00 - 14.30

      Matthew Davies-Benjamin

      Buying Non-Consumables Ethically

      How do you know the labour standards of the workers who made the plates your customers eat off? Were your staff uniforms sewn together by underage workers? How ethical are the paper straws you’re using? Matthew will take you on a whistle stop tour of this complex area, explaining what steps you can take to ensure you and your customers can be proud of the way you do business.

      speaker

      14.45 - 15.15

      Bonnie Andrews

      Can technology improve candidate experience and selection?

      In the highly competitive hospitality employment market, insight on jobseeker habits and access to high impact technology can mean the difference between hiring success or failure. Recent research of nearly 400,000 jobseekers worldwide has revealed the most important factors in a candidate’s job search: from what attracts them to certain roles and companies, to what they expect from the recruitment process. Join us as we share key insights from this research and explore the latest innovative tech solutions which could help you attract, screen, shortlist and select candidates more effectively than ever before.

      speaker

      15.30 - 16.00

      Simon Balderson

      Sustainable packaging solutions – what’s possible and what’s just impossible?...

      Packaging is changing. Attitudes are changing and changing fast. People want packaging to be recyclable, sustainable, and/or compostable. They don’t want plastic, but plastic has traditionally been used for a reason. But are people asking for the impossible? What solutions are out there as eco-friendly packaging and what more can be done?